Keeping your risk to a minimum
We are doing everything we can to adapt to the new travel landscape and give you the utmost flexibility. That's why we have introduced a £100 per person deposit across all of our holidays.
You pay this deposit to secure the services on the ground and have something to look forward to. We know that things are more changeable than the British summer, so only when we have confirmed your holiday 'Travel Ready' will we take a further deposit.
Even after, if the situation changes from a personal perspective and you cannot travel for any COVID-19 related reason, you'll be protected by our COVID Promise.
We want you to feel safe and secure when you start thinking about planning that holiday you’ve always wanted to do.
Everything we know and love about travelling came to a standstill and we, like most people, hit pause over the summer months. But you’ve asked us about booking travel again and we want to make that possible in a way that’s good for us and fair to our customers and partners throughout Asia.
We certainly all need it!
We think £100 per person is a fair commitment to getting things moving and giving you the confidence to get that holiday booked.
A one hundred pound deposit might not seem like much. But in this article, ETG's Head of Experience Matt Brazier shares some insight into the ripple effect this small sum could have across the whole industry, from our business to Asia and beyond.
We promise that if you need to cancel a holiday for any reason related to COVID-19, we will refund the bulk of your money in full.
The ETG Stamp that your holiday can proceed as planned. Find out how we assess whether a holiday or destination is ‘Travel Ready’.
